In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Its keyboard has encountered a problem now, that is the shift keys are not working. :(. it automatically upgraded me to windows 10 SOMETHING I DID NOT WANT but i guess i had no choice. As you mentioned the left shift key is not working on your PC anymore. Right click on the keyboard driver and click on uninstall. The keys for those letters are working fine , but when i press shift to type them in capital, nothing happens. 08-04-2017 06:19 AM. Have you tried checking with an external keyboard? Recently,i installed the windows update after which my laptop keyword keys stop working with shift key.keys like l,k,j,a,s,d,','.>< stop working with shift key but they working perfectly with caps lock. Just keep in mind that the part number is for the US layout. How to fix Shift key not working on Windows 10 and other Windows systems. † The opinions expressed above are the personal opinions of the authors, not of HP. Ask the community. I have a hp laptop that I have been using for some years now. This key is important for daily typing. By using this site, you accept the, Simply ask a new question if you would like to start the discussion again. The part number for your keyboard is 640436-001. The Keyboard Keys that are working without Shift Key are as follows. A [software component] will damage your computer message displays when printing or while installing - Click Here, Resolve Windows 10 or update issues on HP computer or printer– Click Here, I have hp pavilion dv3-4161se Laptop, Both Sift keys is not working.Kindly Help with solution for the same.Thanks in AdvancePrajith. The issue of Shift key not working is just one of the many problems that users have been facing with their keyboards, and through this article, we … It was working fine till yesterday but today evening when I tried to use shift key for caps, it did not work and then key z and key x were also not working. Can you help with approx cost of original keyboard and how to identify it? Expand "Keyboards". Try few steps recommended below. Answer this question I have this problem too Subscribed to new answers My guess is that over the years depending on how much use it has gotten the keyboard may simply need to be replaced. I have tried putting off the sticky keys as well but the keys are still not working. As such, we’ve compiled a list of solutions that will help you resolve Shift key problems. No, nothing has been spilled. Recently I noticed that my HPLaptop Keyboard is not working correctly when I press the Shift Key. By using this site, you accept the, shift key, key z and key x are not working, Simply ask a new question if you would like to start the discussion again. has any kind of liquid been spilled in the laptop? While restarting, Windows should automatically reinstall the keyboard drivers. Didn't find what you were looking for? Boot into recovery manager from F11 and open a command prompt and check if it's typing incorrect letters. Shift key on windows 10 hp computer not working Whenever i press the shift button with to use a separate symbol than intended. `1234567890-= qwertyuiop\\ asdfghjkl;’ zxcvbnm,./ The Keyboard Keys that are not working with Shift Key … I sincerely hope this fixes the issue. Please remember to select the answer. All the best! Has anything changed on the laptop sense yesterday? Thanks for reaching out to us on HP Support Forums. If you need a different layout please let me know so that I may fix my mistake. Uninstalling the keyboard driver from device manager and rebooting the system I've tried making sure The language was set to english, and turned off sticky keys to no effect. For example, whenever i hold shift and press the "/" key to get a question mark "/0" shows up instead of a question mark. If the issue persists then I suggest you to run a hardware test on the keyboard by following the below steps: Hold the power button for at least five seconds to turn off the computer. Other keys are working ok. Till yesterday they were fine. i have a hp probook 6550b laptop. For eg shift key +t leads to the doc title starting with t and so on. The part number I provided can be put into the ebay or Amazon search box and they should bring the keyboard up for purchase. Click Component Tests, click Input Devices, and then select the Keyboard Test. Shift key not working I have a Hp 15 and both shift keys are not working. My guess is that over the years depending on how much use it has gotten the keyboard may simply need to be replaced. Download the latest version of HP PC Hardware Diagnostics.